FAQ
Every great event needs a solid plan. Whether you’re curious about our setup or need to know how we handle large crowds, find the answers to our frequently asked questions below.
Frequently Asked Questions
Find quick answers to our most common inquiries about booking, logistics, and service. If you don't see what you're looking for, feel free to reach out to the crew directly.
How do I choose my pizza menu?
Choose 5 pizzas:
We recommend-
• A safe crowd pleaser like Classic Cheese or Margherita.
• Two unique options to suprize your guests, such as our award-winning Bee Sting or Apple Butter Bacon.
• Two fan favorites such as the Meatlovers or Mediterranean.
Your final pizza selections are typically due when your guest count and event details are finalized, 1 month before your event.
What does on-site service look like?
• 1 to 1.5 hours of on-site, buffet-style pizza service.
• Fresh 14-inch artisan pizzas made in our wood-fired oven.
• Continuous service to ensure guests always have hot options available.
• Additional service time may be added for an extra charge.
Do you cook the pizzas on-site?
Yes. Our pizzas are made fresh on-site in our wood-fired oven and served throughout the guest service window.
Do you need power hookups?
We are completely self-contained with our own power and water, so we can set up almost anywhere. However, if a power is available, we prefer to plug in. This allows us to shut down our generator and significantly cut down on noise, keeping the focus on your event.
What happens if it rains?
We can cook in most weather conditions. In the event of extreme or dangerous weather, we will work with you to reschedule.
Do you offer Gluten-Free or Vegan options?
Yes! We offer a personal 10" gluten-free crusts and can prepare pizzas with vegan cheese for vegan guests. Please note that while we take precautions, we work in a high-flour environment with a shared oven.
Is it "all you can eat"?
In a way, yes. Our pizza bar is designed to give your guests plenty of fresh, hot pizza throughout the service window. We just avoid calling it “all you can eat” because we do not bring an unlimited amount of food. Each package is carefully planned around your guest count and service time so everyone has plenty to enjoy.
How far do you travel?
We primarily serve the Appalachian Highlands of East Tennessee, including the Tri-Cities and beyond.
Travel fees may apply for events beyond our home base. Fees are calculated based on the event location and the number of staff required; this cost covers both drive time and fuel costs.
Is a deposit required?
Yes, we require a 50% deposit to reserve your date on our calendar. The remaining balance is due on the day of the event.
Do you charge a transaction fee?
Yes. Credit card payments include a ransaction fee. This fee can be avoided by paying with ACH, check, or another approved non-card payment method.
When do I need to finalize my guest count?
Your final guest count is due 1 month before your event. If your event is booked less than 1 month out, the guest count will be finalized when the contract is signed. This helps us prepare the right amount of dough, ingredients, and staff for smooth service.
Can I make changes after booking?
Yes. Your package and add-ons can usually be adjusted after booking, as long as changes are made before your final guest count and event details are due.
How much time do you need for setup?
Setup time depends on the package and venue, but we typically arrive 1.5 to 2 hours before service begins.
Additional guest service time can be added for an extra charge, based on your package and event needs.
Do you provide plates, napkins, and utensils?
Yes. Each package includes the listed plates, napkins, and utensils. Upgraded tableware options may be included in higher packages or added on.